Refund & Return Policy

Last Updated: August 18, 2026

At Blue 32, we want you to feel confident when ordering the Blue 32 Spine Pillar. If you are not satisfied with your purchase, please review the policy below to determine whether your order qualifies for a return or refund.

1. Eligibility for a Return

You may request a return within [30 days] of receiving your order.

To be eligible for a return:

The return request must be submitted within the applicable return period.
You must provide your order number and the email address or other information used to place the order.
The product must be returned in accordance with our return instructions.
The product must not have been intentionally damaged, altered, or misused.

Certain products or orders may be excluded from return eligibility where permitted by applicable law.

2. How to Request a Refund or Return

To request a return or refund,

Please include:

Your full name
Order number
Date of purchase
Reason for the return
Any additional information reasonably requested by our customer service team

We will review your request and provide instructions regarding the return process if your request is approved.

Please do not send products back to the return address without first contacting us.

3. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow [5–10 business days] for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.

4. Shipping Costs

Unless otherwise required by applicable law, original shipping charges may be non-refundable.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, a defective product, or another circumstance where Blue 32 agrees to cover the return shipping cost.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [Insert Customer Support Email].

We may request photographs or other information to help us investigate the issue.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

6. Products Damaged After Delivery

We are not responsible for damage resulting from misuse, improper handling, improper storage, unauthorized modifications, accidents, or use contrary to the product instructions.

Products should be used and maintained according to the instructions provided with the product.

7. Exchanges

If you would like to exchange your product, please contact us at [Insert Customer Support Email].

Exchanges may be subject to product availability and the same eligibility requirements that apply to returns.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

8. Sale or Promotional Items

Products purchased during a sale or promotional offer may be subject to additional terms regarding returns and refunds.

Any special return conditions applicable to a promotional offer will be disclosed at the time of purchase.

9. Refund Exceptions

A refund may be denied where permitted by applicable law if:

The return request is submitted outside the applicable return period.
The product has been intentionally damaged or materially altered.
The product has been misused.
The customer does not follow the required return procedure.
The order cannot reasonably be verified.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

10. Cancellations

If you need to cancel an order, contact us as soon as possible at [Insert Customer Support Email.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed before an order is shipped.

If an order has already been shipped, you may need to follow the applicable return procedure instead.